Refund policy

Return & Refund Policy

Returns

We want you to be satisfied with your purchase. If you have purchased a physical product from Secure Code Performance, you may return it within 14 days of receiving your order, provided that:

  • The item is unused and in its original condition.

  • The item is returned in its original packaging.

  • The item has not been installed, programmed, modified or damaged.

  • Proof of purchase is provided.

Customers are responsible for return shipping costs unless the item is faulty or supplied incorrectly.

Once the returned item has been received and inspected, we will notify you regarding the approval of your refund.

Non-Refundable Products & Services

Due to the nature of vehicle software activations, coding services and VIN-locked products, certain purchases are non-refundable.

BMW CarPlay Activations

BMW CarPlay activations, FSC activations and similar software-based vehicle activations are linked to the vehicle's VIN number and cannot be resold or transferred to another vehicle.

For this reason, all BMW CarPlay activations are non-refundable once the activation process has begun or activation files have been supplied.

If you are unsure whether your vehicle is compatible, please contact us before purchasing. We are happy to confirm compatibility prior to placing an order.

Software Activations & Digital Products

Any digital product, activation file, software licence, coding service, remote activation or vehicle-specific software solution supplied by Secure Code Performance is non-refundable once delivered, processed or installed.

This includes but is not limited to:

  • Apple CarPlay activations

  • Android Auto activations

  • App Connect activations

  • Porsche Smartphone Link activations

  • BMW coding services

  • Vehicle software flashing

  • ECU software solutions

  • Digital downloads

  • VIN-locked software licences

Services

Workshop services, mobile services and remote services are non-refundable once the work has been completed successfully.

If you experience an issue relating to the service provided, please contact us and we will work with you to resolve the problem.

Faulty or Incorrect Items

If you receive a faulty, damaged or incorrect product, please contact us within 48 hours of delivery.

Where appropriate, we will arrange a replacement, repair or refund in accordance with your statutory rights.

Compatibility Checks

Customers are responsible for ensuring compatibility before purchasing.

If you are unsure whether a product or service is suitable for your vehicle, please contact us before placing an order. We are happy to provide compatibility checks where possible.

Contact Us

For any questions regarding returns, refunds or compatibility checks, please contact:

Secure Code Performance Ltd

📧 support@securecodeperformance.com
📱 +44 7354 981994
🌐 www.securecodeperformance.com

We aim to respond to all enquiries as quickly as possible.